Privacy Policy
How we collect, store, and protect your data.
Last updated: February 2026
1. Information We Collect
We collect the following types of information to provide our medical second opinion services:
- Personal information: Name, email address, phone number, date of birth
- Medical information: Uploaded scans, lab results, medical history, clinical notes
- Payment information: Processed securely through Paymob — we do not store card details on our servers
- Usage data: Pages visited, features used, device information
2. How We Use Your Information
- To provide medical second opinion services
- To match you with qualified specialists
- To process payments for services
- To communicate about your cases and appointments
- To improve our platform and services
- To comply with legal obligations
3. Medical Data Handling
- All medical files are encrypted in transit (TLS/SSL) and at rest
- Medical data is only shared with the assigned specialist reviewing your case
- We do not sell, rent, or share your medical data with third parties
- Medical records are retained as required by Egyptian medical regulations
- You may request deletion of your data at any time
4. Payment Security
- Payments are processed by Paymob, a PCI-DSS compliant payment processor
- We do not store credit card numbers or banking details on our servers
- Payment records are maintained for accounting and refund purposes only
5. Data Sharing
We only share your information with:
- The specialist doctor assigned to review your case
- Payment processors (Paymob) to process transactions
- Legal authorities when required by Egyptian law
We NEVER:
- Sell your personal or medical data
- Share your information with advertisers
- Use your medical data for marketing purposes
6. Your Rights
- Access your personal data at any time through your portal
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Download your medical reports and case history
- Opt out of non-essential communications
7. Cookies
We use essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies.
8. Children's Privacy
Our services are intended for individuals 18 years and older. For patients under 18, a parent or legal guardian must create and manage the account.
9. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or portal notification.
10. Contact Us
For privacy-related inquiries:
Email: info@tashkheesa.com
Address: Cairo, Egypt