Tashkheesa

Refund & Cancellation Policy

Clear, fair refund terms for all our services.

Last updated: February 2026

At Tashkheesa, we want you to be completely satisfied with our service. This policy explains when and how refunds are processed.

When You Can Get a Full Refund

1. Before Doctor Assignment

If you cancel your case before a specialist has been assigned, you will receive a full refund within 5–7 business days.

2. SLA Breach

If we fail to deliver your report within the committed timeframe (72 hours standard / 24 hours express), you are entitled to a full refund.

3. Technical Failure

If a technical issue on our platform prevents delivery of your report, you will receive a full refund.

When You Can Get a Partial Refund

4. Quality Concerns

If you believe the specialist report does not adequately address your clinical question, contact us within 7 days of delivery. We will either:

  • Arrange a re-review by a different specialist at no additional cost, OR
  • Issue a partial refund (50%) at our discretion

When Refunds Are Not Available

5. After Report Delivery

Once your specialist report has been delivered and downloaded, the service is considered complete. Refunds are generally not available after delivery unless there is a quality concern (see #4 above).

6. Incomplete Uploads

If you fail to upload complete medical files and the specialist cannot provide a comprehensive review, this does not qualify for a refund. You will be asked to upload additional files.

7. Disagreement with Findings

A second opinion that differs from your primary doctor's opinion is not grounds for a refund. Second opinions are by nature independent assessments.

Video Consultation Refunds

8. Patient No-Show

If you miss a scheduled video appointment without cancelling at least 4 hours in advance, the consultation fee is non-refundable.

9. Doctor No-Show

If the doctor fails to join a scheduled appointment, you will receive a full refund or free rescheduling.

10. Cancellation

Video consultations cancelled more than 4 hours before the scheduled time receive a full refund. Cancellations within 4 hours receive a 50% refund.

How to Request a Refund

  1. Log into your Tashkheesa portal
  2. Go to the case or appointment you want to request a refund for
  3. Click "Request Refund" and provide a brief explanation
  4. Our team will review your request within 2 business days
  5. Approved refunds are processed within 5–7 business days to your original payment method

Contact for Refund Issues

Email: info@tashkheesa.com

Phone: +20 XXX XXX XXXX